JiliWin is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data as a player on our platform.
Your Privacy Matters: This Privacy Policy ("Policy") describes how JiliWin ("JiliWin," "we," "us," or "our") collects, processes, stores, and protects the personal data of users ("you," "Player," or "User") of the JiliWin website and mobile application (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
JiliWin takes the privacy and security of your personal data seriously. This Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the JiliWin Platform, including data collected during account registration, gameplay, wallet transactions, customer support interactions, and any other use of our services. It applies to all players accessing JiliWin from the Philippines and any other jurisdiction where JiliWin operates.
We encourage you to read this Policy carefully and in full. If you have any questions about how JiliWin handles your personal data, please refer to Section 15 for contact information.
For the purposes of the Data Privacy Act of 2012 and this Policy, JiliWin acts as the personal information controller in respect of the personal data it collects from players on the Platform. This means JiliWin determines the purposes and means by which your personal data is processed.
Where JiliWin engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as personal information processors and are bound by contractual obligations to process your data only in accordance with JiliWin's instructions and applicable law.
JiliWin has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO through the support channels described in Section 15.
JiliWin collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory compliance |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals, AML compliance |
| Transaction Data | Deposit history, withdrawal history, bet records, game history | Account management, dispute resolution, regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, technical support |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, personalization, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Verification Data | Copies of government-issued IDs, selfies, proof of address documents | KYC verification, age verification, AML compliance |
Sensitive Personal Information: Certain data we collect — such as government ID numbers and financial account details — may constitute sensitive personal information under the Data Privacy Act of 2012. JiliWin applies heightened security measures to the processing of such data and will only collect it where strictly necessary for compliance or operational purposes.
JiliWin collects personal data through the following means:
JiliWin will only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. We do not collect personal data speculatively or for purposes unrelated to the operation of the Platform.
JiliWin uses the personal data it collects for the following purposes:
No Sale of Personal Data: JiliWin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely in connection with the operation of the JiliWin Platform and our compliance obligations.
JiliWin processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Where JiliWin relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
JiliWin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
JiliWin does not share your personal data with any third party for their own independent marketing or commercial purposes. All third-party processors engaged by JiliWin are contractually bound to process your data only in accordance with JiliWin's instructions and applicable law.
JiliWin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, JiliWin will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless retention is required by a specific legal obligation or ongoing legal proceeding.
JiliWin implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, JiliWin will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.
While JiliWin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying JiliWin immediately if you suspect any unauthorized access to your account.
JiliWin uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies may be used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. JiliWin does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by JiliWin:
To exercise any of these rights, please contact JiliWin's Data Protection Officer through the support channels described in Section 15. JiliWin will respond to all valid requests within thirty (30) days, or such longer period as may be permitted by applicable law where the request is complex or numerous.
Identity Verification: For the protection of your personal data, JiliWin may require you to verify your identity before processing any request relating to your data rights. This is to ensure that personal data is not disclosed to or amended by unauthorized parties.
The JiliWin Platform is strictly intended for use by persons who are at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. JiliWin does not knowingly collect personal data from any person under the age of 21.
If JiliWin becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.
Parental Responsibility: If you are a parent or guardian and believe that a minor in your care has registered an account on JiliWin, please contact our support team immediately. JiliWin will investigate and take appropriate action without delay. We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gaming platforms.
In the course of operating the JiliWin Platform, your personal data may be transferred to and processed in countries outside the Philippines, including countries where JiliWin's technology infrastructure, payment processors, or other service providers are located.
Where such transfers occur, JiliWin ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include:
By using the JiliWin Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
JiliWin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material, JiliWin will notify registered players by email or through an on-Platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
We recommend that you review this Policy periodically to stay informed of how JiliWin protects your personal data. If you do not agree with any amendment to this Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JiliWin, please contact our Data Protection Officer. You may reach us through the live chat feature on the Platform or by email. Our support email address is displayed in the footer of this page.
Please include your registered account username and a clear description of your query or request to help us assist you efficiently. JiliWin aims to respond to all privacy-related inquiries within fifteen (15) business days.
If you are not satisfied with JiliWin's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to contact the NPC is available through official Philippine government channels.
Data Protection Officer: JiliWin's DPO is responsible for overseeing compliance with this Policy and applicable data protection laws. All formal data subject requests and privacy complaints should be directed to the DPO through the support channels available on the Platform. Our support team is available 24/7 to assist you.
Six commitments we make to every player on the JiliWin platform.
Every piece of data you send to JiliWin — from your login credentials to your GCash details — is protected by TLS encryption in transit and strong encryption at rest. Your information never travels unprotected.
Only authorized JiliWin personnel with a genuine operational need can access your personal data. Role-based access controls and comprehensive audit logs ensure accountability at every level of our organization.
JiliWin's data practices are fully aligned with the Republic Act No. 10173 — the Data Privacy Act of 2012 — and the guidelines of the National Privacy Commission. Your rights as a Filipino data subject are fully respected.
JiliWin will never sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is used exclusively to operate the Platform and meet our legal obligations — nothing more.
JiliWin gives you meaningful control over your personal data. Access it, correct it, request its deletion, or withdraw your marketing consent — all through a straightforward request to our Data Protection Officer.
In the unlikely event of a data breach affecting your personal information, JiliWin will notify you and the National Privacy Commission promptly and transparently, in full compliance with NPC Circular No. 16-03.
Your data is protected. Your games are fair. Your experience is our priority.
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Download AppOur Terms & Conditions work hand-in-hand with this Privacy Policy to define your rights and obligations on the JiliWin platform. We recommend reading both before you play.
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